At DigiErde Solutions, we focus on delivering high-quality digital services. Since our work involves time, research, planning, and online execution, we maintain a clear cancellation and refund policy for complete transparency.

1. No Refund After Service Starts

Once any service begins, no refund will be provided.
Service is considered “started” when:

• Strategy or market research has begun

• Any form of work has been initiated

• Access or onboarding work has started

• Communication of work progress has been shared

This applies to all services including:

• Website Design

• SEO

• Facebook Ads

• Google Ads

• Branding

• Google My Business

• Consultation

• WhatsApp Marketing Software

2. Advance Payment is Non-Refundable

All projects require advance payment.
This advance amount is 100% non-refundable, regardless of the project status.

3. No Refund for Digital Products

Refunds are not applicable on:

• WhatsApp Marketing Software

• Digital tools

• Templates

• Guides

• Downloadable files

• E-books

• Any digital product delivered instantly or within a few hours

Once delivered, digital files cannot be returned; therefore, no refund will be issued.

4. Cancellation by Client

Clients may choose to cancel the service, but:

• No refund will be issued for any cancellation

• Any completed or ongoing work will not be refunded

• Remaining tasks will be stopped immediately after cancellation request

5. Cancellation by DigiErde Solutions

We reserve the right to cancel a project in cases such as:

• Abuse or misconduct from client

• Non-cooperation or delay in providing required information

• Illegal or unethical business activities

• Violation of platform policies (Meta / Google)

• Unpaid or incomplete payments

In such cases:

• No refund will be provided

• Client will be informed with valid reasons

6. Delayed Response From Client

If the client stops responding for 7 days or more, the project will be marked as on-hold.
If the inactivity continues for 30+ days, the project will be marked as closed.
No refund will be issued for such cases.

7. Change of Mind / Wrong Purchase

Refunds are not provided if:

• Client changes their mind

• Service was purchased by mistake

• Client no longer wants the service

8. Third-Party Charges Are Non-Refundable

Any fees paid by the client for:

• Meta Ads / Google Ads

• Domains

• Web Hosting

• SSL

• Third-party tools

• Email services

These are not handled by DigiErde Solutions, and are therefore non-refundable.

9. Quality Guarantee

We ensure:

• Professional work

• Honest communication

• Timely updates

But digital marketing does not guarantee specific results (sales, leads, ranking, engagement).
Refunds cannot be given based on performance expectations.

10. How to Request Cancellation

To cancel a service, clients must contact us through:

📧 info@digierde.com
📞 +91-9239416668

Cancellation will be processed within 24–48 hours, but no refund will be issued.

11. Policy Updates

DigiErde Solutions may update this Cancellation & Refund Policy at any time without prior notice.
Updated policies become effective immediately once published on our website.